Returns & Exchanges

All orders must be returned separately. Combining items from different orders into a single return package may delay processing and could prevent the return from being completed successfully.

If you are not satisfied with your purchase, you may submit a return request for eligible items. All returns must be initiated through our online return system. Packages sent back without an approved return request cannot be accepted. To begin the process, please visit veganjellyco.com and follow the return instructions provided.

Returned merchandise must be in its original condition, including the original packaging and tags. Items should be unworn, unused, and free from any signs of damage or alteration. Products marked as final sale or clearance are not eligible for return.

Starting a Return

If you would like to return or exchange an order placed through our website, please start your request through the returns portal available at veganjellyco.com. After submitting your request, you will receive further instructions to complete the process.

Online and In-Store Purchases

Orders placed through veganjellyco.com must be returned through the online return system. Purchases made through retail locations or third-party sellers should be returned to the original place of purchase, as they cannot be processed through our online system.

Multiple Orders

Each order must have its own return request and be shipped separately. When preparing your return, please ensure the items inside the package correspond with the correct order information associated with your return request.

Refund Processing

Once a return has been received and inspected, the refund will be issued to the original payment method used at checkout. Depending on your payment provider, it may take some time before the refund appears in your account statement.

For additional details or assistance regarding returns and exchanges, please visit veganjellyco.com for guidance and support.